Freequently Asked Questions (FAQ)
What is an AI Agent?
An AI Agent is a proactive service that seeks out new information and can take independent action based on set rules and data sources. Governed by rules, AI Agents can not only respond to external requests, they can anticipate needs and initiate tasks without waiting for user prompts.
Do you offer a free trial?
Some of our products include a free trial option. Visit our products page for detailed information on trial availability for each.
How much does it cost?
Our AI Assistants start at just $9 per month, and our AI Agents start from $99 per month. We also offer customisation options to tailor each solution to your specific needs.
How much setup work is involved?
Setup time varies depending on your existing systems and workflows. Simple AI Assistants can be up and running within 10 minutes, while more complex AI Agents involve an implementation plan that we'll guide you through.
Will I need to retrain my staff?
Our AI Agents and AI Assistants are designed to reduce your team's workload by automating repetitive tasks, integrating smoothly into existing workflows. The main learning curve is simply knowing which tasks they'll now handle for you!
Will AI Agents take my job?
Like many technologies, AI can automate certain manual tasks, but it also creates new opportunities by increasing overall productivity. While some parts of your role may become automated, this frees you up to meet growing demands and address tasks that AI hasn't yet tackled.
How do your AI Assistants and Agents integrate with our existing systems?
Our AI Assistants and Agents integrate using secure API's. This allows them to collect, send, reference data in third-party systems.
For example, our agents can access phone systems such as OpenPhone, email providers like Google, Office305, and SendGrid, or your CRM.What kind of customer support do you offer after purchase?
Our support is available 24/7. We have our own AI taskforce ready to spring into action whenever you need through phone, text, email, and chat-bot. Our Agents are also well trained on when to escalate any request that falls outside of their operational guidelines to real humans.
Can your AI solutions be customized to fit our specific business needs?
We sure can! All of our solutions have built in customisation based on your company's information and past history. But this can be extended further through integration with third-party systems, or bespoke features built just for you.
How secure is the data handled by your AI Assistants and Agents?
Your data is secured using industry leading technologies and services. And your training data is never used to train other AI Assistants and Agents.
Do you provide training or onboarding assistance for new users?
While we pride ourselves on building solutions that are intuitive and easy to learn, we are always here to help with dedicated training and support. Ongoing support (in person or via an AI Agent) is included in your access fees. For information on our paid training packages, please see our pricing information.
Are there any long-term contracts, or can we cancel at any time?
You can cancel any time! Just cancel your account before your next billing period. It's that simple.
How do updates and improvements get implemented in your AI products?
As a SaaS provider, our updates are delivered seamlessly and constantly. You don't have to do anything to receive any updates, it's all part of your usual access fees.
Can your AI Agents operate in multiple languages?
Yes our Agents are multilingual supporting all major languages, and are designed to respond in the language of the user. This is all automatic, and no additional training is required.
What is the process for scaling up usage as our business grows?
Our services are designed to grow and scale with you. It's as easy as adding more of your team. If your business is entering a high-frequency – high consumption phase, just get in touch and we can make all the resources available for you.
Do you offer enterprise pricing or bulk discounts?
Yes! We do offer Enterprise and Campus discounts. If you are interested in discussing your options, please get in touch.
How do you ensure compliance with data protection regulations like GDPR or CCPA?
We are fully complaint with GDPR and CCPA. All of your data is always securely hosted with compliant providers. Please refer to our Data Protection and Privacy Policy for more details.
Can your AI Agents interact directly with our customers, or are they for internal use only?
Agents can interact directly with customers and end-users. In fact, they do great work as front-line support and request filtering.
What is the expected ROI from implementing your AI solutions?
Implementing our AI solutions can lead to significant cost savings and efficiency gains for your company. For example, deploying an AI Agent to handle email requests can reduce the need for additional front-line staff, saving on salary and operational costs. Moreover, our AI Agents operate 24/7, 365 days a year, ensuring continuous support and enhancing customer satisfaction.
While the exact ROI varies depending on your specific circumstances, many of our clients have reported a rapid return on investment and ongoing benefits from automation and improved productivity.How do you handle technical issues or downtime?
Thanks to our largely serverless model with global redundancies outages are very rare. But some tasks rely on integrations with third parties, and any one of those could also be temporarily unavailable.
In the instance an outage should occur, all tasks will be queued to be executed once systems are back online.Do you offer an uptime guarantee?
Yes, we offer a 99.99% uptime guarantee for our services. We are committed to providing reliable and uninterrupted access to our AI Assistants and Agents. In the unlikely event of a service interruption that affects this uptime commitment, please contact our support team. We will promptly address the issue and arrange service credits in accordance with our Service Level Agreement (SLA).
Are your AI solutions cloud-based, or can they be deployed on-premises?
All our services are 100% SaaS and cloud based. We do not offer any on-premises solutions currently.
Do you offer a sandbox environment for testing before full deployment?
Yes, we offer sandbox environments for both our existing and custom solutions, allowing you to test functionality before full deployment.
How long does it take to see results after implementing your AI solutions?
Our AI Assistants and Agents get to work immediately. You can see them interacting with your clients within minutes of setup.